Tenant FAQs

How do I report a maintenance item?

  • If a maintenance issue should arise, please complete a maintenance request by submitting a service request online at strategicpmi.com.
  • Please submit maintenance requests online so that you can be as specific as possible about the problem. If you are unable to submit the request online, please contact your property manager so they may submit it for you.
  • Tenants are responsible for securing any pets that may be encountered on the visit to the property.
  • If a technician is unable to gain access to the property after coordinating a time and date with you, a trip fee will be charged.
  • If the situation occurs after business hours, please call your respective emergency maintenance line. If you reach a recording, leave your name, phone number, address and the type of emergency.

In case of a medical, fire or other emergency situation that could involve immediate peril to you or someone surrounding you, please call 911.


What is considered an emergency?

An issue that is dangerous, hazardous or if not addressed immediately could cause damage to the property or your personal well-being (ex. Flooding, no heat in the winter, or gas leak).


Can I be charged for maintenance at the property?

Yes, if resident damage or neglect causes the maintenance, you will be charged for it. Also, you can be billed for a service call if you miss an appointment with one of our maintenance contractors.


Can I install cable or satellite TV at the property?

Generally, yes. However, you must first obtain written permission from Strategic Property Management. At some units you may be prohibited from installing a satellite dish in any location where the dish is visible from the ground or from any other unit in the area. Any cost of installation is an expense of the resident.


Can I install extra telephone lines?

Generally, yes. However, you must also obtain written permission from Strategic Property Management to do this. All costs of installing extra phone lines are the responsibility of the resident.


What are my rights to privacy if the landlord wants to enter the property?

We will give you written notice if we need to enter the home unless it is an emergency for the safety of the property and tenants. All maintenance appointments are scheduled with you in advance.


What are my responsibilities if my company transfers me before the end of the lease?

Most leases are for a set period of time. If you are transferred, ask your company what assistance they will provide if you need to “break a lease”. Let your property manager know what is happening as soon as possible so we can begin marketing the property for a replacement resident. Tenants, who do not provide sufficient notice to vacate or deliberately break their lease, are responsible for the remaining rental period. Please consult your lease agreement for more information.


Can I sub-lease the property?

No. The lease agreement clearly states that the resident shall not sublet any portion of the property or assign the agreement without written consent from us.


Can I get a pet after move-in?

Please refer to your rental agreement or contact your property manager.


When and how should I give my notice to vacate?

A written move out notice needs to be submitted to the management company 30 days prior to vacating the property. Additionally the notification can be submitted directly from your online tenant portal.

Tenants, who do not provide sufficient notice to vacate or deliberately break their lease, are responsible for the remaining rental period. Please consult your lease agreement for more information.


What happens if my roommate moves out before the end of the lease?

If your roommate moves out, a written notice needs to be submitted to us. Remember that tenants are jointly and singularly liable to ensure that the rent is paid. You must have written permission from us to substitute a roommate. (It is not our responsibility to arbitrate or mediate problems with multiple tenant situations).


What happens to the disposition of a roommate’s security deposit after move-out?

Security deposits are collected as “security” for the property. Reimbursements to departing roommates are handled by the remaining tenants. No portion of the security deposit will be refunded individually.


I have always paid my rent on time. Why did I receive a 3-day notice when the rent was only 6 days late?

The rent is due on the first of the month. If the rent is not posted in our office by the fifth we serve a 3-day notice.


I am an excellent resident and take good care of the home. Can you waive my late charges?

No. We do not waive late charges. Fair Housing laws require that we treat all our residents equally. We cannot decide one resident is more deserving than another of paying late charges; therefore we enforce late charges across the board.